Returns & Replacements

Nutcase India Return & Replacement Policy (Easy Guide)

We want you to love what you buy from Nutcase India. If there’s a problem with your order, we’re here to help!

1. If You Received a Damaged, Defective, or Wrong Item

  • Notify us within 48 hours of delivery at care@nutcaseshop.com
  • Email Subject:  Your Order ID + Refund/Return/Replacement
  • Attach photos/videos showing the damage, defect, or issue.
  • We’ll review your request and respond within 48–72 working hours.
  • If approved, we’ll arrange a free pickup and either send a replacement (if in stock) or process your refund.

Note: If the item is out of stock, we’ll offer you alternatives or a full refund.

2. Items Eligible for Return/Replacement

  • Manufacturing defects
  • Wrong, missing, or damaged items (unboxing video/pics required)
  • Product must be unused and in original condition with all parts/gifts

3. Items NOT Eligible for Return/Replacement

  • Personalized items (unless there is a manufacturing or personalization error)
  • Used or altered items (must be unused for return)
  • Customer-initiated errors (e.g., wrong personalization details)
  • Size issues (as dimensions are clearly provided)
  • Delay due to courier (unless lost in transit)
  • Certain personal use items (e.g., hip flasks, passport covers, t-shirts, aprons) if used/worn

4. Refunds

  • Refunds are processed after we receive and inspect the returned item.
  • For prepaid orders, refunds are issued to the original payment method within 3–5 business days after approval.
  • For COD orders, we’ll transfer the amount to your bank account. Please share your bank details by email.
  • You can also opt for Nutcase store credit/coupon for future purchases.

5. Partial Returns

  • You can return part of your order if needed—just ensure the product is unused and returned with all accessories and gifts.

6. Important Points

  • All return/refund requests must be sent via email.
  • We do not process returns/replacements on WhatsApp or Instagram.
  • Requests must be raised within 48 hours of delivery.
  • Personalized products can only be replaced (not returned/refunded) if there is a defect or error from our side.
  • Changes to personalization details can only be requested within 2 hours of ordering.

We promise fair and quick solutions for all genuine cases!